Ocean Riviera Paradise, Riviera Maya
Carretera Federal Chetumal – Cancun, Xcalacoco, Km 296, Manzana 020, Lote 007-1, Playa Xcalacoco, Near Quinta Avenida, Riviera Maya, 77710, Mexico
Rating
3.9
Price Level
$$$
Rooms
974
Pets
No
from $ 1,906.23
14
Nov
Ocean Riviera Paradise, Riviera Maya, Riviera Maya
Ocean Riviera Paradise, Riviera Maya
Ocean Riviera Paradise All Inclusive is situated in Playa del Carmen. The hotel has 5 outdoor pools and spa centre and guests can enjoy a drink at one of the 12 on site bars. Free WiFi is provided and free private parking is available.All rooms include a flat-screen TV with cable channels. You will find a coffee machine in the room. Each room is fitted with a private bathroom. For your comfort you will find bathrobes and free toiletries.There is a 24-hour front desk at the property. Guests can enjoy a meal in one of the 10 restaurants of this resort relax at Mike´s Coffee or have dessert at the Ice Cream Parlour. The resort offers unlimited non motorized sports Theater Night club and access to the onsite Casino and Bowling alley.Despacio Spa Centre offers massages face and body treatmentsIndoor saltwater pool sauna and state of the art fitness centre. Beauty salon and hairdressing service.You can play tennis volleyball or basketball in one of the 3 courts. 5th Avenue is 4.3 km from Ocean Riviera Paradise All Inclusive. The nearest airport is Cancun International Airport 50 km from the property.
Price & Availability
Select your room
Preferred Rate
Eden Junior Suite - Free Bowling Alley, Welcome Drink, Free Wifi, Gym 24 Hrs, By The Beach, All Inclusive - Ght ·
All Inclusive
Non Refundable
Eden Junior Suite Garden view ·
All Inclusive · 1 King Bed, 2 Queen Beds
Book now and save
Non Refundable
Junior Suite Eden ·
All Inclusive
Eden Junior Suite Pool View ·
All Inclusive · Bed Not Specified
Book now and save
Non Refundable
Privilege Junior Suite Garden View ·
All Inclusive · Bed Not Specified
Private sale
Non Refundable
Eden Junior Suite (JRSSTD) ·
All Inclusive
Preferred Rate
Privilege Junior Suite - Ght ·
All Inclusive
Non Refundable
Junior Suite Eden Pool View ·
All Inclusive
Eden Junior Suite Garden View ·
All Inclusive
Cancel free of charge before Thu, 31 Oct 2024
Eden Junior Suite with Jacuzzi ·
All Inclusive · 1 King Bed
Book now and save
Non Refundable
Preferred Rate
Privilege Junior Suite Pool View - Ght ·
All Inclusive
Non Refundable
Eden Junior Suite Pool View (JRSSTDPV) ·
All Inclusive
Junior Suite Eden Jacuzzi In Balcony ·
All Inclusive
Junior Suite Standard ·
All Inclusive
Package Rate
Cancel free of charge before Wed, 30 Oct 2024
Suite Standard ·
All Inclusive
Package Rate
Non Refundable
Eden Junior Suite Jacuzzi at Balcony (JRSSTDBT) ·
All Inclusive
Privilege Junior Suite ·
All Inclusive
Eden Junior Suite Jacuzzi In Balcony ·
All Inclusive
Cancel free of charge before Thu, 31 Oct 2024
Eden Junior Suite Ocean View ·
All Inclusive · Bed Not Specified
Book now and save
Non Refundable
Privilege Junior Suite Pool View ·
All Inclusive · Bed Not Specified
Book now and save
Non Refundable
Suite With Garden View ·
All Inclusive
15% discount
Non Refundable
Privilege Junior Suite (JRSPRI) ·
All Inclusive
Junior Suite Eden Sea View ·
All Inclusive
Eden Junior Suite ·
All Inclusive
13% discount
Non Refundable
Suite Garden View ·
All Inclusive
Non Refundable
Junior Suite Superior ·
All Inclusive
Cancel free of charge before Thu, 31 Oct 2024
Privilege Junior Suite Pool View (JRSPRIPV) ·
All Inclusive
Eden Junior Suite Ocean View (JRRSTDSV) ·
All Inclusive
Suite With Pool View ·
All Inclusive
15% discount
Non Refundable
Eden Junior Suite Sea View ·
All Inclusive
Cancel free of charge before Thu, 31 Oct 2024
Suite ·
All Inclusive
15% discount
Non Refundable
Junior Suite Garden View ·
All Inclusive
Non Refundable
Standard Suite ·
All Inclusive
17% discount
Non Refundable
Junior Suite Premium ·
All Inclusive
Cancel free of charge before Thu, 31 Oct 2024
Junior Suite Pool View ·
All Inclusive
Cancel free of charge before Thu, 31 Oct 2024
Junior Suite Eden Swim Up ·
All Inclusive
Eden Junior Suite Swim Up (JRSSTDSU) ·
All Inclusive
Eden Junior Suite Swim Up ·
All Inclusive
Cancel free of charge before Thu, 31 Oct 2024
Junior Suite Sea View ·
All Inclusive
Cancel free of charge before Thu, 31 Oct 2024
Junior Suite Ocean View ·
All Inclusive
Non Refundable
Room Run Of House ·
All Inclusive
Package Rate
Cancel free of charge before Wed, 30 Oct 2024
Junior Suite With Jacuzzi ·
All Inclusive
Cancel free of charge before Thu, 31 Oct 2024
Junior Suite Eden Rooftop ·
All Inclusive
Eden Junior Suite Rooftop (SUISTDRT) ·
All Inclusive
Eden Junior Suite Rooftop ·
All Inclusive
Cancel free of charge before Thu, 31 Oct 2024
Suite Pool View ·
All Inclusive
Package Rate
Cancel free of charge before Sun, 3 Nov 2024
Privilege Junior Suite Rooftop Pool View ·
All Inclusive
Junior Suite Eden Rooftop Sea View ·
All Inclusive
Double Or Twin Pool View ·
All Inclusive
Cancel free of charge before Thu, 31 Oct 2024
Privilege Junior Suite Rooftop Pool View (JRSPRIRTPV) ·
All Inclusive
Eden Junior Suite Rooftop Ocean View (JRSSTDRTSV) ·
All Inclusive
Eden Junior Suite Rooftop Sea View ·
All Inclusive
Cancel free of charge before Thu, 31 Oct 2024
Master Suite Eden ·
All Inclusive
Eden Master Suite (SUISTD) ·
All Inclusive
Privilege Master Suite ·
All Inclusive
Eden Master Suite ·
All Inclusive
Cancel free of charge before Thu, 31 Oct 2024
Privilege Master Suite (SUIPRI) ·
All Inclusive
Double Or Twin Standard ·
All Inclusive
Cancel free of charge before Thu, 31 Oct 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Good
3.9
958 reviews
5
7833
4
1605
3
868
2
445
1
596
Customers Review
Location 5
Cleanliness 4.2
Comfort 4.2
Neighborhood 4.3
Amenities 4.2
Condition 4.2
Recomendation 59.9%
“Please steer away from this resort. This is the worse all-inclusive I have ever stayed at. Customer Service is horrible. So sad, been to Mexico several times at all-inclusive’ s and this has been the worse.From hauling your own luggage to room upon check-in to checking out. Rooms are dated, Jacuzzi suites are a waste of money, in room amenities defective, good luck calling front desk or getting a ride to lobby. I recently stayed at this resort. Stayed in room 4440. Eden Rooftop Suite. Layout very nice. Tried using Jacuzzi, took 3 hours to fill halfway until we gave up and went to breakfast. Upon return room was flooded. Tub had leaked all into bottom floor bedroom. No compensation or support. Had to go to front desk since room phones are useless. Waited hours then had to haul my own stuff to new room. New Room changed to 4412. Again, same, defective Jacuzzi. This time pump inoperable. No support from customer service. Done running around. Oscar (General Manager Front) you are a piece or work. You may also see him in restaurants. Thanks for making our week hell. It was definitely an unforgettable experience. Pros: Entertainment Staff, Pool staff great, restaurant staff great, grounds nice and rooms have potential. Cons: Management staff horrible, guest services horrible including those at Eden building and front desk. Rooms need repairs and improvements. NOT 5 Star, Jacuzzi Suites worthless, Constant Timeshare or (Ocean Club) nuisance. Food seem cold at buffets, warm beer not many options. Extra charge for everything including room service. Yes! First all-inclusive where there’s a charge for room service. Not talking about tipping which is expected. Beach not for swimming, rocks, where shoes.Just a mess. Cons outweigh the pros in my experience anyway. This review is just based on hotel stay. I love Mexico and will be back, just never here or would I recommend or advise anyone to stay here. If you must, good luck. Check your rooms if your paying for extras and don’t expect much. If this is your first time at an all-inclusive it may be the best but believe me, explore options, there are better places than this. This is bottom of barrel. Good Luck! You’ve been warned.”
— B. Torres
“Currently staying here. If things were working "normal" it would be a 5 star no doubt. And it is those good things that keep it from falling lower. Right now there is no A/C anywhere! Rooms are just mildly cool and you have to turn off dehumidifier that keeps blowing hot air in the room because otherwise it is just brutally hot. Restaurants are all hotter than outside... all of them. I am carrying around a small electric fan to use in restaurants.
The whole place seems to be understaffed. At night eating takes all of your patience. You ask for a table and despite you clearly seeing empty tables.... they say you have to wait for 40 minutes to be seated. The empty tables remain empty for most of your waiting time. I mean, it is not like they don't know how many people are here for dinner.... they could have more staff or more restaurants open.
When you got to guest services they say the A/C is working perfect... that the window must have been left open.... etc. And about dinner... they just won't speak to you! They will avoid you.
Oh and last but not least, though this is not the hotel's fault, the beach was recently eroded by the sea.”
— Kenji Ernesto Victoria Emura
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